FAQs

How can I contact Kyon? You can email us at kyonshop26@gmail.com. We aim to respond within 24 hours.

Do you ship worldwide? Yes, we ship internationally.

Where do you ship from? We ship directly from our suppliers to your door.

How long does delivery take? Delivery typically takes 7-15 business days. You will receive a tracking number once your order is shipped.

Can I change or cancel my order? Please contact us within 12 hours of ordering. After that we cannot guarantee changes as orders are processed quickly.

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard) and PayPal.

My item arrived damaged — what do I do? Contact us at kyonshop26@gmail.com with a photo of the issue and we will send you a free replacement immediately.

When will my order be processed? Orders are processed within 1-3 business days. During holidays it may take slightly longer.